After sales services

Your product is under guarantee

The S.t. Dupont guarantee is for 2 years from the date of purchase, subject to normal usage conditions and adherence to the instructions for use recommenced by St Dupont. In the event that the product needs to be repaired during this guarantee period, the repair will be undertaken by St Dupont (parts and labour) except if:

• The product has not been subjected to shock, immersion, etc.
• The problem has not been caused by inappropriate handling, fair way and tear failure to maintain the product (eg clogging).
• The product has not been repaired in any way by any after-sales service other than that of St Dupont of been interfered with by any person not approved by St Dupont.
• The product has not been modified in any way from its original condition.

If you want the guarantee to be applied, please contact us and we will indicate the email address to send us details with a picture of the product, the guarantee card completed with the number, reference, date of purchase, the dealers identification, and a description of the issue. This is a requirement from S.T. Dupont France. Once received, we will contact you.

Your product is not under guarantee

Some Pen and Lighters collections can't be repaired, you need first to identify the collection.

The address to send your product will be given after payment

The product will be sent to France for repairs.
The order in France will be processed within 4 weeks + shipment express timeline.
Overall, 8-10 weeks is an average timeline for After Sales Services